It’s important to note that Premium still doesn’t mean “Perfect”…
Our living trees are beautiful, but they are not perfect. Living trees grown in containers just cannot take sheering the same way their ill-fated friends grown in the ground do. That said, we hold the highest standard of what we consider to be PREMIUM. What I ask my Reindeer Delivery team is:
Can it stand straight? (This includes with a slight shim)
Is the color a consistent green? (Or greyish-green in the case of the Blue Spruce!)
Are there at least three nice sides? (A hole on one side is okay and a great spot for a large ornament!)
Are there a lot of dried needles visible? (Aleppo Pines are the exception because they tend to keep their dried needles along the trunk, but are hidden by the exterior green needles)
Would you be proud to bring this tree to your parents?
Our elves do their best to select the best trees and their supervisors are good at “checking it twice”, but turns out they aren’t perfect either and sometimes a “Misfit” will sneak out parading as a “Premium”. Our over-arching policy is to make you and your family as jolly as possible with your Holiday House Guest. If your tree doesn’t meet your expectations (or family’s), simply let the driver or customer service know and we will arrange an alternative.